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WV MetroNews – Communications hub may change how WV government gets its message out

WV MetroNews – Communications hub may change how WV government gets its message out

CHARLESTON, W.Va. — On the prime of Constructing three on the state Capitol grounds, a brand new communications hub for Gov. Jim Justice’s administration is taking form.

The Government Department Communications Hub is supposed to convey collectively experience from the businesses of the chief department for cohesive messages.

The hub may present not solely press releases but in addition livestream video, video clips, pictures, social media and graphic arts efforts.

Representatives of conventional newspaper and broadcast teams are intrigued by the trouble however marvel what the communications stability will probably be underneath a governor who has abruptly excused himself from information conferences and fussed routinely over protection.

Many would think about it enchancment if they might simply get their calls returned.

“It’s not just black and white,” stated Don Smith, director of the West Virginia Press Affiliation. “We’ve got to see what they’re doing and how they do it.”

In different phrases, will it wind up being a hub or a chokehold?

Communications hub

The trouble to consolidate the chief department’s communications efforts started with Gov. Jim Justice, stated Bray Cary, the governor’s senior adviser.

Justice needs to be extra environment friendly. However he additionally acknowledges that the general public’s consumption of data is altering, Cary stated in a phone interview.

Bray Cary

“So the governor said we need to figure out better ways to get our message out, but we also need to be able to let people know the details of what’s happening in government,” Cary stated.

“It would be the good things happening in government but also the things in government that need to be fixed and changed to make it more efficient.”

Cary has an in depth media background.

He was the founding father of Artistic Sports activities, a sports activities and advertising manufacturing firm in Charlotte that was acquired by ESPN. He turned a vice chairman with NASCAR. Returning house, he turned president of West Virginia Media Holdings, which had TV stations throughout the state.

So he’s taking that broad expertise — plus a popularity for management — and shaping the communications hub.

“It’s all about being able to try to give the media what it wants, but also as we’re seeing people disengage from traditional ways of consuming information to make sure we’re using Facebook and Twitter and other ways to communicate with the population,” Cary stated.

Requested about considerations that a centralized communications hub may wind up overly centralized, Cary provided some pushback.

“How can it control the message?” he requested. “We’re providing the information. You guys are still there. Everybody’s there. What we’re about is getting the information out to the public.”

Reaching out

Initially, it was a problem simply to get info for this story.

After listening to increasingly concerning the communications hub, MetroNews despatched a collection of questions by e-mail on Sept. 6. The e-mail went to Cary, Communications Director Butch Antolini, Jordan Damron, the governor’s assistant authorized counsel and digital director, and to Commerce Communications Director Samantha Smith.

Initially, there was no acknowledgement.

On Sept. 17, MetroNews adopted up: “Hello. I was hoping to make sure you all received this email.”

There was nonetheless no response.

Later that day, MetroNews despatched a request underneath the Freedom of Info Act for communications associated to what had been mentioned casually because the “iHub.” It was the flawed time period. The response got here again that there have been no relevant paperwork.

On Sept. 18, the communications hub obtained a quick, in-person go to from me.

I walked into Constructing three, rode the elevator to the eighth flooring and was wandering the hallway once I was greeted by Glen Flanagan, a communications specialist. I informed him I heard the hub was taking form and, conversationally, stated I want to know extra. Then I left.

On Sept. 20, Samantha Smith referred to as, providing to satisfy and clarify the communications hub idea.

The interview was set for this previous Tuesday, Sept. 25, on the eighth flooring of Constructing three. Along with speaking concerning the communications hub, Smith additionally offered written responses to the unique questions.

Samantha Smith

“I’m very excited,” Smith stated. “I can see the effects. I know what the team we have now in Commerce Communications is capable of. I’m excited to grow that. I’m excited to show what we can do.”

Most of the workplaces for the communications hub, though vibrant and trendy, stay empty. That ought to change over the subsequent few months, as the chief department identifies and assigns present company communications employees to work with the hub.

“We’re still determining how teams are to be formed,” Smith stated. “We’re still looking at who’s available to fill out those rosters.”

The target is to have a variety of expertise that may be a problem for any single company to match. “We think we can provide a lot of efficiencies by pulling some people together,” Smith stated.


A few of the results of the communications hub have been obvious already.

When Governor Justice appointed Tim Armstead and Evan Jenkins to briefly serve on the state Supreme Courtroom, media retailers have been despatched Dropbox information with a press launch, biographies, photograph galleries and video interview clips. The occasion was additionally streamed stay.

Kelsey Takitch

“One of the things we’re trying to provide is video cuts for stations who can’t be here,” stated Kelsey Takitch, the newly-hired government producer of communications for the hub.

Talking of the occasion for the courtroom appointments, Takitch stated, “All media outlets had the opportunity to do their own interviews, but if newspapers or TV stations were looking for sound bites, that’s available.”

Governor Justice has been topic of at the very least two topical, professionally-produced movies. The video potential of the Governor’s Workplace has been enhanced by the hiring of native tv veterans like Takitch, previously of WSAZ, and Hillary Kemerer, who has labored at WSAZ and WOWK-TV.

Certainly one of current movies handled an improved income image for state government over the previous yr.

It was performed on the Enterprise Summit at The Greenbrier, the resort owned by the governor’s household, earlier than his look on stage. It was performed then once more at a press convention the place the governor started by scolding reporters after which moved on to rejoice the great numbers.

The opposite depicted West Virginia’s efforts to advertise tourism and was proven previous to a statewide tourism convention in Morgantown, the place the governor was talking.

Don Smith of the Press Affiliation has considerations that the efforts might “turn a press conference into a  campaign rally. My one real experience was at the tourism convention where the governor spoke. It was well done, but he had walkup music.

“Maybe that’s appropriate at the tourism conference. I’m not saying it’s not. But would it be appropriate at any press conference? It does give them an ability to package things in a way I worry about.”

There have been different outcomes already, too. When Hurricane Florence was bearing down on the area, the communications hub aimed to be on the middle of a broad government department effort to disseminate details about climate results, highways and even choices to hunt shelter at state parks.

However there have been missteps which have continued to rankle native media.

Through the Florence buildup, WCHS-TV complained about lack of entry to an replace by Justice.

. @WVGovernor holds a briefing on preps for Hurricane Florence, doesn’t invite or permit the media in, following requests. Sends out a video shot by his employees. That’s not how this works, that’s not how any of that is imagined to work.

— Kallie Cart (@KallieCartWCHS) September 14, 2018

WSAZ-TV contended that it acquired no cooperation from state officers right into a take a look at how Youngster Protecting Providers is working in West Virginia. The station stated its emails, telephone calls and messages have been ignored or denied over an eight-week span.

Techniques in place to guard youngsters are overwhelmed on account of’s drug disaster. After two individuals working for CPS have been arrested weeks aside, we began asking questions. When state leaders refused to reply them, we stored digging.

— Jatara McGee (@WSAZJatara) September 25, 2018

When the Ogden newspapers have been making an attempt to report an replace on how the state Division of Commerce is functioning, they too hit partitions. The story wound up being about how the interim secretary for the company was flying beneath the radar.

I don’t know who put the lid on. I assume the Gov’s workplace since all of the departmental comms workplaces look like centrally managed now. Level being although had they merely allowed me to interview Burch this might have been a reasonably straight-forward story, not “Where’s Waldo.”

— Steven Allen Adams (@stevenadamswv) September 2, 2018

That is all up towards the context of a governor who has been combative with state media.

Governor Justice typically provides “ask me anything” — and in lots of these instances he’ll take the time to deal with something. However typically he has been recognized to say he doesn’t have the time after which to stroll out.

At his most up-to-date press convention, the press requested nothing. As an alternative, Justice stated he was operating brief on time, anticipated questions and shortly addressed a number of scorching subjects.

WV MetroNews – Justice presser runs the gamut; provides solutions to what he thinks reporters may ask:

— Jeff Jenkins (@JeffJenkinsMN) September 21, 2018

And, over the previous months, he has persistently fussed about protection. At one press convention, he recommended reporters ought to give attention to magnificence such because the flowers in entrance of the Capitol. Throughout a rally with President Donald Trump, he held a Charleston Gazette-Mail aloft with criticism.

“We are hurt when we report something that isn’t the news…those who want to distort and pull us down need exposed,” Justice stated, opening up a Sept. four press convention.

The governor’s difficult relationship with state media presents a priority with the communications hub, stated Smith of the press affiliation.

“In all honesty, he hasn’t been extremely accessible to the media and we haven’t had the best access. So that’s a concern,” Don Smith stated. “Will this reduce that?”

Grey areas

All that is tough to speak about within the Smith family.

Don Smith

Don Smith of the West Virginia Press Affiliation is married to Samantha Smith, who’s heading up the communications hub because it takes form.

Every acknowledged that battle as they spoke for this story. Don Smith went out of his strategy to insist it must be addressed right here.

Don Smith, together with many Capitol observers, had heard usually concerning the communications hub however knew few particulars till they have been described by MetroNews.

“We try to keep that separate as much as we can but obviously my wife is involved with this. I understand there is a big conflict, and it’s a work in progress in terms of what I know and what I don’t,” Don Smith stated.

“We recognize we’re both professionals with different jobs and we try to eliminate the discussion of the internal workings as much as we can to avoid the conflict. At the same time we both have to do our jobs.”

Don Smith doesn’t dismiss the efforts of the communications hub out of hand, however he does have considerations about how it can perform and what is perhaps the consequences on how West Virginians get their information.

He and the newspapers in his group — lots of that are rural — have expressed appreciation for the video streaming of government department occasions. They’re accustomed to getting press releases with canned quotes from government officers.

“So for us to say ‘We’ve been using them, but we don’t like them,’ that’s a problem. The goal is probably admirable,” Don Smith stated.

“That being said we get into the gray area, we have to watch how it’s done. Any abuse of that system – We don’t want to see ‘Instead of press conferences; we’re going to release a video clip.’ We’re not saying that’s going to happen but that would be a concern.”

Michele Crist

His counterpart on the West Virginia Broadcasters Affiliation, Michele Crist, expressed comparable sentiments. She acknowledged assets could possibly be shared however apprehensive that the hub may truly end in a bottleneck.

“One promising thing that comes out of this is some of these agencies might have more resources because some of them may be understaffed and they might not have the technology.,” Crist stated.

“But they’ve already hired communication experts in those agencies. The knowledge they bring to the table when they’re in the department is invaluable. When you’re in a hub like that they’re going to have to get back to you. How many people are they getting back to because they weren’t the ones to answer the question? You can’t be an expert on everything. That’s tough.”

She additionally frightened concerning the results of centralized communications and who could be in charge of the messages.

“You’re already centralizing it already. There’s not much balance. It’s going to come from one group and they’ll carry out the message,” Crist stated.

“You already are very centralized in what you want people to know, and that’s how you’ll carry out your workload.”

‘Not an end-around’

Samantha Smith, requested about considerations like these, stated the communications hub just isn’t meant to bypass conventional media in West Virginia.

Her background is in newspapers. She has been promoting gross sales director for the Charleston Gazette-Mail, for the press affiliation itself and for the Inter-Mountain in Elkins, one of many Ogden newspapers.

“The goal is not to cut traditional media out by any means,” she stated. “We’re also very cognizant that people are consuming media in different ways, and we want to touch those folks. It’s not meant to be an end-around. Not at all.”

Within the Governor’s Workplace, Cary additionally says the trouble is supposed to reinforce, moderately than suppress, communication with the general public. He stated the communications hub stays nonetheless a few months from being actually up and operating.

“We’ve got some stations that are far away and don’t have the manpower, sometimes don’t have the resources,” Cary stated.  “There’s a lot of radio stations, and a lot of those are mom and pop operations or local operations that don’t have the ability to send people to Charleston.

“So what we’re trying to do is make all the stories we do available across every platform, whether that’s a report for a television station or a radio station or newspaper or social media. We’re seeing results from it.”

The press affiliation’s Don Smith, for one, shall be watching how this develops. His largest concern is whether or not public entry to the goings on of West Virginia government is actually improved or whether it is managed.

“Greater public access is always good – and transparency. A controlled message isn’t necessarily good. Every elected official has a right to control their message, but they don’t have a right to control what the media has access to,” Smith stated.

“It’s very difficult to criticize the goals of this. That would be ideal, it sounds like everything is improving. Let’s see how it works.”

Communications hub questions (PDF)

Communications hub questions (Textual content)

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